US Privacy Policy
Privacy Policy
Your privacy is important to us. We only collect and use your personal information to improve your experience with us or to complete essential business functions. Our policies and procedures comply with U.S. privacy regulations and industry best practices.
Definition of Personal Information
In this Privacy Policy, “Personal Information” refers to any information that can identify you or be reasonably linked to your identity.
How We Collect Personal Information
We collect Personal Information when you interact with us, including:
- When using our website (e.g., making a purchase, signing up for an email list, or submitting a request).
- When communicating with us via phone, email, in person, social media, or other forms of contact.
Types of Personal Information We Collect
We may collect the following Personal Information:
- Name, email address, and phone number
- Shipping and billing addresses
- Age and date of birth
- Gender (if provided)
- Social media information (if shared through interactions with our platforms)
Non-Personal Information We Collect
To enhance your experience, we also collect non-identifiable information, including:
- Cookies & Website Data: Information such as IP address, browser type, operating system, pages visited, time spent on pages, search queries, and product interactions. Cookies help customize website content to your preferences.
- Third-Party Tools: Data from services like Google Analytics and Facebook Ads to understand user behavior. This data does not contain directly identifiable Personal Information.
- Photos & Videos: We may collect non-identifiable product-related images or videos. Before sharing them on social media, our website, or in-store, we will request your consent.
Why We Collect Your Information
We collect and store Personal Information for the following purposes:
- To fulfill orders and provide the services you request
- To enhance your experience using our products and services
- To analyze and improve our website, marketing, and business operations
- To promote Enflair and better understand customer needs
How We Protect Your Information
We implement industry-standard security practices to safeguard your Personal Information:
- SSL Encryption is used on all website pages, including checkout and payment processing.
- Restricted Access: Personal Information is only accessed by authorized personnel when required.
- Payment Security: We do not store sensitive information like payment details provided over the phone.
- Secure Disposal: Any Personal Information no longer required is securely deleted.
- Trusted Third-Party Services: We only use secure, high-standard third-party providers, especially for payment processing.
When We Share Personal Information
We only share Personal Information when necessary to provide our services, including:
- Shipping & Delivery: Shared with freight carriers to fulfill orders.
- Warranty & Service Providers: Shared with product suppliers or tradespeople for service calls and repairs.
- Marketing Providers: Used for email lists and advertising, but never sold or shared for unrelated marketing.
- Legal Compliance: Shared with authorities if required by law.
- Fraud Prevention: Provided to insurance, fraud, or loss prevention agencies when necessary.
What We Do NOT Do With Your Information
- We do NOT sell, rent, or spam your Personal Information.
- We do NOT share Personal Information with third-party companies for unrelated marketing purposes.
Managing Your Information
You can access and update your Personal Information anytime by logging into your account at https://enflair.us.
To opt out of marketing communications, click the "unsubscribe" link in emails or text messages.
Privacy Complaints & Contact Information
If you have concerns about your privacy, please contact us at:
📧 admin@enflair.com.au
We will work to resolve any privacy concerns as soon as possible.
Policy Updates
This Privacy Policy may be updated periodically. The latest version is effective as of March 20, 2025.